> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.spreadsimple.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can't sign in?

If you are failing to sign in and see this message: 

![](https://storage.crisp.chat/users/helpdesk/website/918f9541750fe800/cookies1_itnh6m.png)
It most likely means that you are using Incognito mode or you have disabled your browser cookies. 

**To sign in successfully, please turn off Incognito mode and enable the browser cookies.** 

For **Chrome browser**, proceed to chrome://settings/cookies and click **Allow all cookies**

![](https://storage.crisp.chat/users/helpdesk/website/918f9541750fe800/cookies2_w47m0l.png)

For **Safari browser**, open Safari, then go to **Preferences** → **Privacy** and make sure that the option **Block all the cookies** is disabled.

![](https://storage.crisp.chat/users/helpdesk/website/918f9541750fe800/screenshot-2020-11-16-at-11583_qf0846.png)

For **Opera, Firefox, Internet Explorer and other browsers**, please check [this guide](https://www.computerhope.com/issues/ch000509.htm). 

After you made the necessary changes, restart your browser and sign in again.