Articles on: Content Management

How to set up Email Receipts

This feature will let you automatically send your customers their order receipts after the purchase.

Set up Email receipts

In the Checkout Tab go to Email receipts menu and toggle on Enable Email receipts

Basically, that's all you need to do, but there are a few more options to customize the emails that your customers will receive.

Change Reply to email

You can change this address to receive your customers' replies to the email receipts.

Change Receipt sender name

Enter your company or your store name.

Your customers will see this name when they receive emails after the purchase or placing an order.

Change Receipt Email subject

Just type in your new subject into Receipt Email subject

{{orderId}} will be dynamically replaced by your customers' unique order id.

Customize your receipt template

In the Receipt email template text area, you can add any text that you find necessary. The area has markdown support.
Also, in the template, you can see the following tags:


These are replacement tags and in the receipt, they will be replaced with the corresponding data from the order (customer's name, their email, order ID, total amount, etc).
By adding or removing certain tags, you can define what data your receipt email will contain.

Here's the list of the replacement tags that you can use and their example values:

{{}} John Doe
{{}} 202-555-0192
{{client.message}} Deliver it ASAP
{{orderId}} K8KZPUA
{{cartItemsText}} • 1 × $2.40 \\Spicy unagi \
{{totalAmountFormatted}} $2.40
{{totalAmount}} 2.40

Include additional product information from columns in Google Sheet

By default, the {{cartItemsText}} includes the following information about the items: Title, SKU, Variations, and Price.

If you want to provide more information about the purchased items, you can select which columns to include in the email receipt.

To do that, click on the List icon:

Choose the format that you want to display your columns in: you can display them as a list or as a table, and also display quantity and price:

Then select the necessary Sheet columns with the information that you want to include in the email receipts. You can select multiple columns like this:

Make sure you are not including columns that have line breaks and multiple-line content, otherwise they won’t be displayed correctly in the email.

Having selected the necessary columns, you will get a custom replacement tag:

Click on the Insert button and this tag will be inserted in the email receipt template.

If you have selected to display custom columns with Price and Quantity, and also selected the column with titles, you can remove the default {{cartItemsText}} tag so the items won’t be duplicated in the email.

Save the changes and you are all set.

Now after making a purchase, your customer will get an email receipt that will look like this:

Updated on: 28/12/2023

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